Privacy Policy

Last Updated: July 14, 2026

At Signature, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely through trusted payment providers)
  • Order history
  • Device and browser information
  • Cookies and website usage data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate about your purchases
  • Respond to customer service inquiries
  • Improve our website and shopping experience
  • Prevent fraud and enhance security
  • Send promotional emails (only if you choose to receive them)

Payment Security

We do not store your complete payment card information. All payments are processed through secure, encrypted payment gateways.

Cookies

Our website uses cookies to improve functionality, remember your preferences, and analyze website traffic. You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell or rent your personal information. We may share necessary information with trusted service providers such as payment processors, shipping carriers, and website service providers solely to complete your order or operate our business.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion of your information
  • Withdraw marketing consent

To exercise these rights, please contact us.

Contact Us

If you have any questions regarding this Privacy Policy, please contact our customer support team through our Contact page.

Refund & Return Policy

Last Updated: July 14, 2026

At Signature, customer satisfaction is important to us. Please review our return and refund policy below.

Returns

We accept return requests within 14 days of receiving your order.

To qualify for a return, items must:

  • Be unused and unworn
  • Be in their original condition
  • Include original packaging
  • Not be damaged by misuse

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Earrings that have been worn
  • Personalized or custom-made jewelry
  • Gift cards
  • Items marked as Final Sale

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

We replace items only if they arrive damaged, defective, or if you received the wrong product.

Damaged or Incorrect Orders

Please contact us within 48 hours of delivery and include photos of the item and packaging so we can resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly by us.

Contact

If you need assShipping Policy

Last Updated: July 14, 2026

Thank you for shopping with Signature.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times:

  • Domestic Orders: 2–5 business days
  • International Orders: 5–15 business days

Delivery times may vary depending on the destination, customs procedures, and courier services.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Customs & Duties

International customers are responsible for any customs duties, import taxes, or additional fees required by their country’s regulations.

Shipping Delays

While we strive to deliver orders on time, delays caused by weather conditions, customs clearance, or courier services are beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. We are not responsible for delays or losses resulting from incorrect shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible so we can assist in resolving the issue with the shipping carrier.

Contact

For any shipping-related questions, please reach out through our Contact page.istance with a return or refund, please contact our customer support team.